Yes — we offer complimentary standard shipping on all orders within Australia. You can also upgrade to express shipping at checkout for just $10.

We aim to dispatch your order within 1–3 business days. Once shipped, you’ll receive a tracking link via email to follow your parcel’s journey.

All orders are packed and shipped from our Australian studio to ensure efficient and timely delivery.

Yes — we accept returns for store credit within 14 days of delivery. Items must be unworn, in original packaging, and with all tags and hygiene seals intact.

Yes — refund requests are also welcome. Just let us know your situation, and we’ll guide you through the next steps. Your satisfaction means a lot to us.

Please contact us within 48 hours of receiving your order with a photo and your order number. We’ll assess it quickly and take care of you.

Due to hygiene reasons, earrings can’t be returned or exchanged unless the item is faulty.

All our jewellery is crafted from premium materials, including thick-layered 18k gold-plated sterling silver and 18k gold-plated stainless steel. Each piece is thoughtfully selected to be hypoallergenic, durable, and perfect for everyday wear.

Our pieces are water-resistant and suitable for daily wear. To keep them looking their best over time, we recommend following the care guidelines outlined in the Jewellery Care Card provided with every order.

Gently wipe your pieces with the Anjouels polishing cloth provided to remove oils and residue. We recommend storing your jewellery in the pouch it arrives in — and for best results, follow the tips included in the Jewellery Care Card that comes with your order.

Yes — all Anjouels jewellery comes with a 6-month warranty covering any manufacturing defects. If something’s not quite right, visit our Warranty page and follow the steps to submit a claim.