Frequently Asked Questions

All orders are dispatched within 1–2 business days of payment confirmation. Once shipped, you will receive a tracking notification so you can follow your parcel's journey.

Yes. Free standard shipping applies to all Australian orders over $100 AUD, and all international orders over $200 AUD. For full delivery rates and timeframes, visit our Shipping page.

All orders are packed and dispatched from Australia.

Yes, we ship worldwide. Visit our Shipping page for a full list of destinations, rates and estimated delivery timeframes.

Yes. We accept returns and exchanges within 30 days of receiving your order, provided items are unworn, unused and in their original packaging. For full details, visit our Returns & Exchanges page.

For hygiene reasons, all earrings are final sale and cannot be returned or exchanged. If you have any questions about a specific pair before buying, our team is always happy to help. Simply get in touch.

Please contact us within 48 hours of receiving your order with a photo and your order number. Our team will look into it promptly and take care of you.

All Anjouels pieces are crafted from high-quality, hypoallergenic materials including 18k gold vermeil, 18k gold-plated sterling silver, platinum-plated sterling silver and premium stainless steel options. Visit our Materials page for the full breakdown.

Yes. All Anjouels pieces are hypoallergenic and designed to be suitable for sensitive skin.

Our pieces are water resistant and designed for everyday wear. To keep them looking their best over time, we recommend following the care tips included in the Jewellery Care Card provided with every order. For full guidance, visit our Jewellery Care page.

Each order includes an Anjouels polishing cloth and Jewellery Care Card with everything you need to keep your pieces looking beautiful. For detailed care guidance, visit our Jewellery Care page.

We have a dedicated Ring Sizing Guide with two easy methods to measure at home. Visit our Size Chart page for step-by-step instructions and a full size conversion table.

Yes. Every Anjouels order arrives in our signature red velvet gift box, ready to give. No additional packaging is required.

Yes. Simply tick "Is this a gift?" in your cart and you will find a field to leave a personalised note. It will be included with your order.